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Customized Products Please be advised that all our products are custom-made and personalized items.

Due to the bespoke nature of these goods, once production has commenced, we do not accept any form of returns, exchanges, or refunds for any reason.

This policy overrides any general return periods, including the 30-day return policy or the European Union 14-day cooling-off period mentioned in general terms.

Damages and Issues: We encourage you to inspect your order upon reception. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately at info@bluewave-health.com so that we can evaluate the issue and make it right.

Quality Issues & Warranty Process: In the event of quality issues, please contact our customer service team at info@bluewave-health.com to initiate our warranty process. We are committed to ensuring the excellence of our products and will work with you to resolve any manufacturing concerns through this specialized process.

Non-Returnable: Items As specified, custom products (such as special orders or personalized items) are strictly non-returnable. Additionally, we cannot accept returns on sale items or gift cards.

Contact Us: For any questions regarding our policy or your specific order, you can always contact us at info@bluewave-health.com.